We often use non-conventional transport systems for larger items whereas we use services such as UPS, DHL, FEDEX, or USPS for smaller items. The time between order and delivery depends on your proximity to the warehouse. It takes an average of 1-6 business days to deliver most products, except UPS service which may take up to 10 days for delivery. Our deliveries are not signature–dependent. You can let us know to make a note to your order to indicate delivery of product in absentia. The note must include vital information such as tracking number and name.
We offer different types of delivery plan, like CURB side delivery which involves delivery of product outside your house. We also offer PREMIUM WHITE GLOVE DELIVERY for clients who need internal assistance. This delivery plan allows our delivery person to carry the product up to the 2nd floor of your house and install in any room of your choice. However, this is not available for free-shipping products and incurs additional charges, excluding shipping fee. This delivery plan does not include electrical repair or other household assistance not stated in the agreement. You must ensure that all doorways, paths, elevators, and stairs are cleared. It takes 2-20 days to offer this service in CA, AZ, and NV and 2-6 weeks in other States. I. LOU provides this service at an additional price of with installation in the greater Los Angeles, Orange County, Southern & Northern California area with a $3000.00 minimum purchase. Availability of this service outside Los Angeles. Contact 9173368317 to confirm availability in your area and ask any other questions.